We will ask you to email us the details of each visitor (ID card or passport)
After making your booking
Tickets are non-transferable and cannot be amended once issued
You will receive your tickets by email, WhatsApp or SMS before your visit
Prado Museum
Discover the Prado Museum in Madrid and its masterpieces of Spanish and European painting.
Discover the Prado Museum
Masterpieces by Velázquez, Goya and Bosch, the iconic ‘Las Meninas’, impressive collections of European paintings and centuries of art and history in one of Madrid’s most important museums.
Plan your visit
The Prado Museum is one of the most visited museums in Madrid and queues at the ticket office can be long, so it’s advisable to book your tickets in advance. Choose between a self-guided tour with an audio guide or a guided tour to learn about the details of the most iconic works. Allow at least 3 hours to explore the main galleries and don’t forget to wear comfortable shoes.
Opening hours
Monday – Saturday10:00 – 20:00
Sundays and public holidays10:00 – 19:00
6 January, 24 and 31 December10:00 – 14:00
Closed: 1 January, 1 May and 25 December.There is a free admission slot: Monday to Saturday, from 6.00 pm to 8.00 pm, and on Sundays, from 5.00 pm to 7.00 pm.
The Prado Museum is open every day of the year, except on 1 January, 1 May and 25 December.
Tickets
There are different types of tickets:
Prado Museum: Tickets and Audio Guide Guided Tour of the Prado Museum Private Tour of the Prado Museum Prado Museum and Royal Palace Combo: Tickets and Audio Guide Prado Museum and Reina Sofía Museum Combo: Guided Tour Prado Museum and Flamenco Show Combo
For guided and private tours, your booking confirmation will include the time and meeting point with your guide.
Accessibility
The main entrance, via the Puerta de los Jerónimos, has ramps and lifts adapted for people with reduced mobility. The museum provides free wheelchairs, lifts between floors and tours adapted for people with visual or hearing impairments.
Location and access
FOR GUIDED TOURS
Meeting point: this is indicated in your booking confirmation. Please arrive 15 minutes early.
FOR SELF-GUIDED VISITS
Enter the museum via the Puerta de los Jerónimos with your ticket, following the instructions on your booking. You can explore the galleries with the audio guide.
Please arrive 15 minutes before your scheduled entry time.
Prado Museum
Paseo del Prado, s/n, 28014 Madrid Metro: Banco de España, Atocha or Estación del Arte
How to get thereHow it works
A process designed to be as seamless as the visit to the monument itself.
- 01
Choose your experience
Select your language, date, time slot and the number of tickets you require for your visit.
- 02
Complete your booking
Enter your contact details and pay conveniently by credit/debit card, Google Pay or Apple Pay.
- 03
Please enter the visitors’ details
After payment, you will need to complete a form with the first name, surname and ID number of each visitor.
- 04
Receive your tickets
We’ll send you your tickets by email, WhatsApp or SMS no later than 24 hours before your visit. For guided tours, we’ll hand them to you at the meeting point.
Why book with us
As well as providing you with access to the monument, we guarantee a seamless, secure booking experience, supported by our team at all times.
Audio guide and extra digital content included
Enjoy a more comprehensive experience with our audio guide, HD videos and other interactive content to explore at your own pace on your own device.
Easy, hassle-free booking
Organise your visit in just a few steps, with everything clear from the start.
Different ways to enjoy the experience
Choose from audio-guided tours, guided tours or combined tours with other attractions.
We’ll take care of it for you
We manage availability and organisation so that all you have to do is enjoy yourself.
Clear information before your visit
You will receive all the necessary details, instructions and reminders.
Support whenever you need it
Our team is on hand to help you at any time.
Frequently Asked Questions
Once you’ve completed your purchase, you’ll receive a confirmation email with the details of your booking. Your tickets will be sent by email before your visit and you can show them on your mobile.
For guided and private tours, the guide will tell you the meeting point and arrange entry.
Yes. Admission to the Prado Museum includes access to the permanent collection and, where applicable, to any temporary exhibitions running on the date of your visit.
No. Once the booking has been made, it is not possible to change the date or time, or to cancel the tickets, and no refunds are given for any personal reason.
The only exception is if the museum is closed. In that case, you will automatically receive a full refund via the same payment method used for the purchase.
With Feel the City, you can check up-to-date availability for visiting the Prado Museum and book easily and securely. You’ll receive confirmation of your purchase once you’ve completed your booking, along with clear instructions and all the information you need to prepare for your visit with peace of mind.
